Every Pulchra candle is individually handcrafted, so we take a little extra care getting your order ready.

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Processing Time All orders are processed and shipped within 3–5 business days. You'll receive an email with tracking information as soon as your order ships. If it doesn't appear within a few minutes, please check your spam folder.

Delivery Once shipped, packages typically arrive within 5 business days via standard shipping. Please allow a day or two for tracking information to update after you first receive it.

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Shipping Restrictions We currently ship within the United States. If you're located elsewhere and would like to place an order, reach out to us directly at contact@pulchrahomes.com.

 

Some Frequently Asked Questions (FAQs) Answered: 

When will my order ship? Within 3–5 business days of purchase. You'll receive tracking information as soon as it's on its way.

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How long will shipping take? Most packages arrive within 5 business days of shipping.

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Why hasn't my tracking information updated? Carrier scanning can occasionally lag behind a package's actual location. If tracking hasn't moved in several days, feel free to reach out to the carrier directly, or contact us at contact@pulchrahomes.com and we're happy to help look into it.

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I think my package is lost. What do I do? Reach out to us directly at contact@pulchrahomes.com, and we'll help track it down.

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Can I change the shipping address on my order? If your order hasn't shipped yet, email contact@pulchrahomes.com and we'll do our best to update it. If it's already in transit, the carrier will need to help reroute it. There's no guarantee 

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Can I change the products or scents in my order? Reach out to contact@pulchrahomes.com, and we'll see what we can do.

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Can I cancel my order or get a refund? Yes, if your order hasn't shipped yet, email contact@pulchrahomes.com and we'll process a refund. Refunds typically take 3–10 business days to reflect, depending on your bank.

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When will [scent] be back in stock? Sign up for email notifications on the product page to be the first to know when a favorite scent returns.

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I received the wrong scent, what do I do? Email us at contact@pulchrahomes.com and we'll make it right. If the correct item is in stock, we'll get it sent your way; if not, we'll refund that item and you're welcome to keep what arrived.

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One of my items arrived damaged. What do I do? Email us at contact@pulchrahomes.com with a photo, and we'll take care of a replacement.

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Do you ship wholesale orders? We're expanding into wholesale, reach out to contact@pulchrahomes.com for the latest availability.

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Do you accept returns or exchanges? Yes, on all unused products. See our full Return Policy above for details.